Agenda · Legal

Refund Policy

Operated by CodeCraft Advisory LLC · Effective date: 6 November 2026 · Last updated: 6 November 2026

This Refund Policy explains our no-refund policy for Agenda's paid plans (Pro and Negocio). It is part of our Terms of Service. Agenda has a Free plan with no time limit, so please try it before you pay.

1. Try it free before you buy

The Free plan lets you create your booking page, add services and hours and take unlimited real bookings at no cost and with no card. Before upgrading to Pro or Negocio, please check on the Free plan that Agenda works for your business: how clients book, the confirmation and reminder emails, your hours and your link on WhatsApp, Instagram or Google Maps. Plan details are on our Pricing section.

2. How billing works

Paid plans are billed in advance, monthly or yearly, in Mexican pesos (MXN).
Payments are processed by PayPal, either by credit or debit card on our page or with your PayPal account. We never receive or store your full card number.
Your plan stays active for the whole period you paid for.

3. No refunds

All paid-plan payments are final and non-refundable. Because the Free plan lets you fully try Agenda before paying, we do not refund first payments, renewals, upgrades, annual plans or unused time.

Use the Free plan to make sure Agenda works for you before subscribing.
You can cancel at any time to stop future charges.
The only exceptions are the billing errors in Section 5.

4. Renewals and cancellation

Plans renew automatically at the end of each period (monthly or yearly). Renewals are non-refundable, even if you forgot to cancel or did not use Agenda during that period.

Cancel anytime from My plan in your dashboard (or in PayPal if you paid with a PayPal subscription). After cancelling you keep your plan until the end of the paid period, then your account moves to Free without losing your data.

5. Billing errors (exceptions)

We will fix a billing error and refund the affected amount, fully or partly as appropriate, if:

You were charged twice for the same period.
You were charged after cancelling and before the next period began.
You were charged the wrong amount because of our mistake.
Your plan was not activated within 3 business days of a successful payment and we could not fix it.
A major outage caused by us kept you from using Agenda for a significant part of a billing period. We may then offer a partial refund or a service credit.
We ended your subscription without cause. We will refund the unused part of your current period.

6. When refunds are not available

Refunds are not available when:

You changed your mind or did not use Agenda after paying.
You forgot to cancel before a renewal.
Your account was suspended or closed for breaking our Terms of Service, including acceptable-use rules.
The problem was caused by your own connection, device, browser or settings.
Your clients missed or cancelled their appointments.
Third-party charges, such as WhatsApp Business API messages that Meta bills you directly, or fees from your own payment processor (Mercado Pago, PayPal or Stripe) on payments from your clients.

7. Downgrades and upgrades

If you downgrade or return to Free, the change takes effect at the end of your paid period. We do not give partial refunds for downgrades.

If you upgrade during a period, we will show any price difference before you pay.

8. How to report a billing error

Email soporte@toolworldonline.com with:

Your Agenda account email.
The PayPal transaction ID, or the date and amount of the payment.
A short description of the error.

We aim to reply within 2 business days. Confirmed billing-error refunds go back to the original payment method through PayPal, which usually completes them in 5 to 10 business days depending on your bank.

Please contact us before opening a PayPal dispute or a chargeback; most issues are solved faster by email.

9. Your legal rights

This policy does not limit any rights you have under Mexico's Federal Consumer Protection Law or other consumer protection laws that apply to you.

10. Changes and contact

We may update this policy; changes will be posted here with a new date and apply to later payments. Billing and refunds: soporte@toolworldonline.com. Legal matters: legal@toolworldonline.com. More options on Contact us.